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How we keep your account safe and transparent

When you open an account with seritoto, you're trusting us with your payment details, identity and withdrawal requests.

Account security verified at signupData retention and your access rightsSupport available 24 hours daily

Our account eligibility and policy framework

seritoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To open an account with seritoto, you must be of legal age where local law permits. Your account is personal and non-transferable; you cannot share login credentials or allow others to play from your wallet. When you deposit via DANA, OVO, GoPay or QRIS, those transactions

1
are processed through our payment gateway and verified before funds appear in your chip balance. Withdrawals require identity confirmation and are processed within one business day. We store your account data, transaction history and payment records according to local data protection rules and our retention schedule.
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Access, accuracy and deletion requests depend on local law and your jurisdiction. If you believe your account has been compromised, contact us immediately through the channels below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your account or data

Our support team handles account disputes, data requests and security concerns through multiple channels. Response times are fastest during peak hours (09:00–22:00 Indonesia time, Monday–Sunday).

Live Chat Real-time support for account lockouts, payment disputes and urgent security concerns. Available 09:00–22:00 daily from the lobby help icon.

Email Support Submit data access requests, deletion requests and formal account appeals. We respond to documented emails within 2 business days.

Account Settings Update your registered mobile number, email and payment method directly in your profile. Changes take effect immediately for future transactions.

HOW WE PROTECT YOU

Data security, cookies and account verification

Your account sits behind encrypted login and password recovery tied to your registered email and phone number. Deposits and withdrawals are verified against your identity details before funds move.

Login Security

Password reset emails and SMS verification protect your account. Never share your password, and clear your browser cache on shared devices.

Payment Verification

Every withdrawal requires confirmation of your registered phone and email. Deposits are credited after payment gateway authorization and fraud checks.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how players use the lobby. You can manage cookie preferences in browser settings.

Data Retention

Account data, transaction logs and support tickets are kept for 5 years or as required by local regulation. Closed accounts are archived, not deleted.

Dispute Resolution

Payment disputes and account disagreements are reviewed by our compliance team within 5 business days of submission.

Your Rights Request

Email us to request a copy of your data, correct inaccurate information, or ask about our data use. Include your account number and registered email.

Your legal and account rights answered

Log in via the 'Forgot Password' link on the login page. You'll be sent a reset email. If your phone number has changed, verify your email first, then contact our support team to update your account details before requesting a withdrawal.

Yes. Email our support team requesting account closure. We'll archive your data and block new logins within one business day. Your transaction history remains stored for regulatory reasons where local law requires, but you lose access to the lobby.

We retain account data, payment records and transaction history for 5 years or as mandated by local regulation. Closed account details are encrypted and archived; we do not share them with third parties without court order.

Deposit errors are investigated within 2 business days. If funds were sent from your DANA, OVO, GoPay or QRIS account but not credited, we escalate to the payment provider. Withdrawal reversals occur only if your bank rejects the transfer; we reissue it within 3 business days.

Contact live chat or email us immediately with your account number and registered email. We'll lock your account, review your transaction history, and work with you to recover any unauthorized withdrawals where local law permits.

Your DANA, OVO, GoPay and QRIS transactions are processed through our encrypted payment gateway. Card and bank details are tokenized and not stored in plaintext on our servers; only transaction records and merchant receipts are kept.

Account eligibility depends on local law. In most regions, you must be of legal age. We verify your age at signup using the identity information you provide. If we cannot confirm eligibility, your account will not be activated.

How we keep your account safe and transparent

How to contact us about your account or data

Data security, cookies and account verification

Login Security

Payment Verification

Cookies and Tracking

Data Retention

Dispute Resolution

Your Rights Request

Your legal and account rights answered

01 What happens if I forget my password or lose access to my phone number?

02 Can I delete my account and all my data?

03 How long does seritoto keep my personal information after I close my account?

04 What is your refund policy if a transaction went wrong?

05 Who can I contact if I think my account was hacked?

06 Are my payment details stored on seritoto servers, or sent directly to the bank?

07 What is the minimum age to open an account, and does it depend on my location?

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