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How seritoto protects your privacy

When you open an account with us, your personal information—from your login to your withdrawal requests through DANA, OVO, GoPay or QRIS—is secured with industry-standard encryption.

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seritoto How seritoto protects your privacy
REACH OUR TEAM

Privacy inquiries and data requests

If you have questions about how we handle your data, want to review what we store, or need to update your account details, our support team is here to help.

Live Chat Open the chat window inside your account lobby (available 09:00–23:00 WIB daily). Ask about your stored data or how to modify your privacy settings.
Email Send data-access requests to our support email. Include your account username and the specific information you're requesting or changes you need.
In-Account Settings Review and update your personal information directly in your account settings. Changes take effect immediately for most fields; withdrawal address updates require verification.
DATA HANDLING

How we secure and manage your information

Your account security is built into every step—from login verification to withdrawal approval. We use SSL encryption on all connections, store passwords as one-way hashes, and keep payment details (DANA, OVO, GoPay…

Encryption & Storage

All your account data travels over encrypted channels and rests in secure servers. Login credentials and payment references are stored separately to limit exposure.

Session & Cookie Policy

We use cookies to keep you logged in, recognize your device, and block unauthorized access attempts. You can clear cookies from your browser; you'll log back in next visit.

Withdrawal Verification

Every withdrawal request requires identity confirmation. We confirm your DANA, OVO, GoPay or QRIS account matches your registered name before funds leave our wallet.

Data Retention

Account data is kept while you're active and for two years after you close your account. Account history—deposits, games played, withdrawals—is retained for dispute resolution.

Third-Party Access

Your data is shared only with payment providers (for DANA, OVO, GoPay and QRIS processing) and legal authorities where required. We do not sell or market your information.

Data Rights Requests

Contact support to download your data, request corrections, or ask for erasure where local law permits. Responses arrive within 10 business days; some data may be retained for legal compliance.

Your privacy questions answered

We collect your name, email, date of birth, phone number, and physical address for account creation and withdrawal verification. When you make a deposit via DANA, OVO, GoPay or QRIS, we store the transaction ID and amount. We also track your device type, browser, and IP address to prevent fraud and detect unauthorized access.

We do not store your full payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, that provider handles the transaction directly. We record only the transaction reference and amount on your account statement. Your actual payment details remain with the provider and are encrypted end-to-end.

Yes. Contact our support team via live chat or email and request a data export. We'll send you a file containing your account information, deposit history, withdrawal records, and device logs within 10 business days. You can also review most of this data inside your account settings right now.

Account data is retained for two years after closure where local law permits, to resolve disputes and comply with financial regulations. Account history—deposits, withdrawals, game sessions—stays longer for audit purposes. You can request early deletion of non-essential data by contacting support.

No. We do not sell, rent, or lease your personal information to advertisers or third parties. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS providers) and legal authorities when required. We may send you account updates and security alerts via email; you can opt out in your notification settings.

We monitor our systems continuously for threats and follow incident-response protocols. If a breach occurs, we notify affected users and relevant authorities as required by local law within the timeframe specified. We recommend you change your password immediately if you're notified of unusual activity on your account.

We use cookies to keep you logged in, remember your preferences, and detect fraudulent login attempts. Session cookies expire when you log out; optional cookies can be disabled in your browser settings. Disabling cookies means you'll log in again on your next visit but does not affect your account security or data access.

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