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Our Terms Shape What You Can Do Here

When you open an account with seritoto, these terms set out how deposits, withdrawals, account access and your rights work.

Account Setup RulesWithdrawal VerificationPayment Method Terms
seritoto Our Terms Shape What You Can Do Here
REACH OUR TEAM

How to Contact Us About Terms

Live Chat Open the chat widget in the bottom-right corner of the lobby to speak with our support team. Chat is available every day, and we respond to account and terms questions within minutes.
Email Support Send details about your account or terms inquiry to our support mailbox. We review emails within 24 hours and reply with clarification or next steps about your account or withdrawal.
In-Lobby Help When you're logged in, tap the Help icon (question mark) at the top of the page. You'll see our FAQ, account guides and links to contact us directly about terms or account status.
YOUR DATA AND ACCOUNT SAFETY

How We Protect Your Account and Information

Data Storage and Encryption

Your account details, payment history and withdrawal records are encrypted and stored on secure servers. We keep your data only as long as needed to process transactions, verify identity and comply with regional rules.

Withdrawal Verification

Before we send money to your DANA, OVO, GoPay or QRIS account, we verify your identity and match the destination account to your registration. This protects you and us from fraud; the process typically takes under 24 hours.

Login Security

Your password is encrypted and never shared with anyone. We recommend you keep your password private and change it regularly. Never share your account login or recovery codes via email or chat.

Cookies and Tracking

We use cookies to remember your lobby preferences, language choice and login session. Cookies also help us detect unusual account activity. You can adjust your browser settings to control cookie use, though this may affect your lobby experience.

Account Changes and Requests

To update your email, phone number, withdrawal details or other account information, log in and go to Settings, then Account. Changes take effect immediately for most fields; payment method changes apply to your next withdrawal.

Dispute and Clarification

If you believe there is an error in your account balance, transaction history or withdrawal status, contact our support team with details. We investigate and respond within 48 hours with a resolution or explanation.

Common Questions About Our Terms

No. You are permitted one account per person. Creating multiple accounts or using someone else's details to set up a second account is grounds for suspension. If you have a second account, contact us immediately so we can help you close it.

On the login page, tap 'Forgot Password' and enter the email or phone number you registered with. We'll send you a reset link or code. Tap the link or enter the code on the next screen, then create a new password. This process takes seconds.

Withdrawal limits depend on your account status and local law. Once you've verified your identity, you can withdraw amounts you've earned through play. Each withdrawal to DANA, OVO, GoPay or QRIS is subject to your payment method's daily transfer limit.

After we verify your identity and payment details, we send your withdrawal to your chosen method — DANA, OVO, GoPay or QRIS. Most deposits appear in your wallet within minutes to an hour, depending on your bank or payment app.

We may update these terms to reflect changes in law, payment methods or how the platform works. We notify you of material changes via email or in-app message at least 14 days before they take effect. Continuing to use your account means you accept the updated terms.

You can request account closure through Settings in your lobby, or email our support team. We process closure requests within 48 hours. Your balance is paid out to your registered withdrawal method unless you choose otherwise.

If you see transactions you didn't make or notice unusual login activity, contact our support team immediately via live chat or email. We investigate every report, reset your password if needed, and help you secure your account.